Privacy Policy
Introduction
This Privacy Policy describes how VastraKart and its affiliates (collectively “VastraKart”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website https://vastrakart.in.
VastraKart is a trusted Indian clothing eCommerce platform offering a wide range of fashion apparel for all age groups. By accessing or using our Platform, providing your personal information, or availing any of our products/services, you agree to be governed by the terms of this Privacy Policy, the Terms & Conditions, and all applicable laws, including those related to data protection and privacy in India. If you do not agree, please refrain from using or accessing the Platform.
Please note, we operate exclusively in India, and your data is stored and processed primarily within Indian jurisdiction.
Collection of Information
We collect personal and transactional data to provide you with a secure, smooth, and customized shopping experience. The data we collect may include (but is not limited to):
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Name, mobile number, email ID, billing and shipping address
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Payment information (e.g., credit/debit card details, UPI ID, wallet info)
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Order history, customer service interactions, reviews/feedback
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Behavioral data such as wishlists, recently viewed items, and cart contents
Certain sensitive personal data (e.g., payment information or biometric authentication, if used) is only collected with your explicit consent and stored in compliance with applicable laws.
Usage of Information
We use your data to:
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Process and deliver your clothing orders
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Personalize your shopping experience
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Communicate order updates, offers, and promotions
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Enhance Platform functionality and customer support
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Prevent fraud and ensure security
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Comply with legal and regulatory requirements
You can opt out of marketing communications at any time.
Sharing of Information
We may share your data with:
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Our internal business entities and fulfillment teams
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Trusted third-party logistics, delivery, and payment partners
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IT and customer support service providers
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Legal and government authorities (if required by law)
We do not sell your personal data to third parties under any circumstance.
Security Practices
We maintain appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure. Despite our efforts, no online platform can guarantee complete security. We encourage you to safeguard your login credentials.
Data Retention and Deletion
We retain your data as long as your account remains active or as needed to provide our services. You may request deletion of your data or account by contacting us at Flexstreamsolutionpvtltd@gmail.com. However, we may retain certain data for legal compliance or pending transaction resolution.
Your Rights
You have the right to:
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Access and review your personal data
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Update or correct your personal information
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Request deletion of your data
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Withdraw consent at any time
To exercise these rights, use your account settings or write to us.
Consent
By using the Platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you provide us with information on behalf of someone else, you confirm that you have the authority to do so.
You also consent to be contacted via email, phone, SMS, or messaging apps regarding your orders, account, or promotions. To withdraw consent, email us with the subject: “Withdrawal of consent for processing personal data”.
Changes to This Privacy Policy
We may update this policy from time to time in accordance with legal, regulatory, or business developments. Please revisit this page periodically to stay informed. Material changes will be notified as required by law.
Contact Information
For questions or requests related to this Privacy Policy or your personal data, contact us at:
📍 Registered Office:
2nd Floor, Unit No. 203, Suite No. 563,
SBR CV Towers, HUDA Techno Enclave,
Madhapur, Shaikpet, Hyderabad,
Telangana – 500081
📧 Email: Flexstreamsolutionpvtltd@gmail.com
📞 Phone: 7056989804
🌐 Website: https://vastrakart.in
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.
Some of the sensitive personal data may be collected with your consent, such as your bank account or credit/debit card or other payment instrument information or biometric information (facial features or physiological data) in order to enable use of certain features (when opted for) on the Platform, all of the above being in accordance with applicable laws.
You always have the option not to provide information, by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide. This information is compiled and analyzed on an aggregated basis.
We also collect your transactional information on our Platform and through partner platforms. When personal data is collected directly by third-party partners, their privacy policies apply. We are not responsible for those practices.
Usage
We use personal data to:
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Provide requested services
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Enhance customer experience
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Handle and fulfill orders
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Resolve disputes and troubleshoot issues
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Inform you about offers, products, services, and updates
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Detect and prevent fraud
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Customize and improve the Platform
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Conduct marketing and research
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Comply with legal obligations
You may opt out of marketing-related uses.
Sharing
We may share your data with:
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Internal group entities and affiliates
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Sellers and third-party service providers
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Logistics and payment partners
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Government and law enforcement, when legally obligated
We will never sell your personal information.
Security Precautions
We adopt reasonable security practices and procedures to protect your personal data from unauthorized access or misuse. However, internet transmission is never fully secure. You are responsible for protecting your login credentials.
Data Deletion and Retention
You may delete your account through your profile settings or by writing to us at Flexstreamsolutionpvtltd@gmail.com. We may delay deletion if you have pending transactions or legal issues. Once deleted, all associated data is removed unless we are required to retain it under applicable law.
Your Rights
You can access, rectify, or update your personal data via Platform settings.
Consent
By using our Platform or providing your personal data, you consent to the terms of this Privacy Policy. If you provide us with data about others, you confirm you have the authority to do so.
You also consent to be contacted via SMS, calls, email, or messaging apps by us or our partners. To withdraw your consent, email us at Flexstreamsolutionpvtltd@gmail.com with the subject “Withdrawal of consent for processing personal data.”
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically. We will notify you of any major changes as required by law.
Contact Information
For more information about our privacy practices, or to exercise your rights, please contact us at:
📧 Email: Flexstreamsolutionpvtltd@gmail.com
📞 Phone: 7056989804
🌐 Website: https://thevastrakart.co.in
